FAQs

  • If something is not quite right you’ve got 14 days to send back your items for for a full refund. All we ask is that items are in an unused, unaltered condition and returned with their tags and packaging.  To find out how to return, please follow the steps in the ‘How do I return my items?’ section.

    If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.Please note that the buyer is responsible for the return shipping costs.

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  • To start a return, please contact us at support@nodresscode.com

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  • Why I have not received my order within the estimated time?

    Please check the following before contacting our customer service team:

    • Check you have received an email confirming your order has been dispatched.
    • Check the tracking information that is included in your dispatch confirmation email using the relevant link.
    • Check for emails, phone calls and attempted delivery cards from one of couriers, it may be that your parcel is being held at your local depot awaiting collection or redelivery.
    • Check nobody at your address has taken the delivery on your behalf


    Please contact the carrier and support@nodresscode.com and we’ll do our best to resolve the issue as quickly as possible.

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